Refund Policy

RIGHT OF WITHDRAWAL

1. Delivery and cancellation

(1) Unless otherwise agreed, delivery will be made to the delivery address specified by the customer. Information regarding the availability of products sold by Iconic Tools can be found on the website (e.g., on the respective product detail page). Please note that all information regarding availability, shipping, or delivery of a product is only estimated information and approximate guidelines. They do not constitute binding or guaranteed shipping or delivery dates, unless this is expressly stated as a binding date in the shipping options for the respective product.

(2) If Iconic Tools determines during the processing of your order that products you have ordered are not available, you will be notified separately via email or a message in your customer account. The customer's statutory rights remain unaffected.

(3) If delivery to the customer is not possible because the delivered goods do not fit through the customer's entrance door, front door or staircase or because the customer cannot be found at the delivery address provided by him, although the delivery time was announced to the customer with a reasonable period of time, the customer shall bear the costs for the unsuccessful delivery.

(4) Delivery will be made according to the customer's payment method. In the case of advance payment, delivery will be made after the payment order has been issued to the transferring bank. In the case of payment via PayPal, credit card, gift card, direct debit, instant bank transfer, or invoice, delivery will be made after the contract has been concluded.

(5) If your order is shipped in more than one package, you may receive a separate shipping confirmation for each package. In this case, a separate purchase contract will be concluded between us for each shipping confirmation for the products listed in the respective shipping confirmation. The contractual partner is Iconic Tools. Notwithstanding your right of withdrawal, you may cancel your order for a product free of charge at any time before the corresponding shipping confirmation is sent.

2. Cancellation policy

(1) If the purchaser is a consumer, he shall have a right of withdrawal in accordance with the following provisions:

(2) Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods (or the last goods, partial shipment or piece in the case of a contract for several goods of a single order or the delivery of one good in several partial shipments or pieces), without giving any reason.

The cancellation period for services is fourteen days from the date of conclusion of the contract.

Please note that all shipping costs for returning the item are the responsibility of the customer.

To exercise your right of withdrawal, you must:

Iconic Tools
Jan & Julius Bobe
Building PE-285
Leopoldstrasse 2–8
32051 Herford

Email: info@iconic-tools.de

by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You can use the sample withdrawal form on our website or send us another clear statement. If you make use of this option, we will immediately send you confirmation of receipt of such a withdrawal (e.g., by email).

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period and that you have returned the goods via our online returns center within the period defined below.

(3) Consequences of revocation

If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement.

If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract to

Iconic Tools
Jan & Julius Bobe
Building PE-285
Leopoldstrasse 2–8
32051 Herford

Email: info@iconic-tools.de

You must return or hand over the goods. This deadline is met if you send the goods before the expiry of the 14-day period. You will bear the direct cost of returning the goods.

(4) Exceptions to the right of withdrawal

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

The right of withdrawal does not exist or expires for the following contracts:

• for the supply of goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery or which, due to their nature, have been inseparably mixed with other goods after delivery;
• for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery;
• for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs
• for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded;
• for services, if Iconic Tools has fully provided them and you have acknowledged and expressly agreed before ordering that we can start providing the service and you lose your right of withdrawal upon full performance of the contract;
• for the delivery of newspapers, magazines or magazines, with the exception of subscription contracts; and
• for the supply of alcoholic beverages, the price of which was agreed upon when the purchase contract was concluded, but which cannot be delivered until after 30 days and whose current value depends on fluctuations in the market over which the trader has no influence.

3 . Exclusion of the right of withdrawal

(1) The right of withdrawal does not apply to contracts

• for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
• for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded;

(2) The right of withdrawal expires prematurely for contracts

• for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
• for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
• for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.